The return window
MEROO’s return window is 7–14 days after delivery. Contact us within this window to discuss your return and the next steps.
Customer care
Returns & order support
Let’s help you with your order.
Start with a message
Share your order number, the item you wish to return and your reason. Our team will confirm eligibility, the return address and any applicable return instructions before you send the item.
Wrong, missing or damaged item
Please get in touch with your order number and a description of the issue. Keep the item and packaging while our team reviews it.
Refund updates
Once your return has been reviewed, our team will confirm the outcome and any refund details. You can contact us with your order number for an update.