Customer care

Shipping & delivery

Know what to expect before your colour arrives.

Delivery to your address

Enter your delivery address at checkout to see the available shipping options and charges before you pay.

Follow your order

Keep your order confirmation email. Its order-status link shows the latest available information, including tracking when it is added to your shipment.

Order tracking

Need to change a delivery detail?

Contact us as soon as possible with your order number and the detail that needs updating. We will check what can be changed at your order’s current stage.

Contact MEROO

A delivery issue

If your parcel arrives damaged, is incomplete or has not arrived as expected, contact our team with your order number and details so we can investigate.

Get order support